Privacy Policy

Last updated: August 2026

1. Information we collect

We collect the details you give us when you enquire, book a consultation or enrol: your name, email address, phone number, the concern you describe, and any reports you choose to share.

2. How we use it

We use your information to arrange your consultation, prepare your plan, provide support and answer your questions. We use it for marketing only where you have agreed to that.

3. Health information

Health details you share are treated as confidential and are seen only by the clinical team involved in your care.

4. Payment information

Payments are handled by our payment provider. Card details are entered on their secure systems and are not stored by Vitalis.

5. Sharing

We do not sell your personal information. We share it only with service providers who help us operate (hosting, payments, email), and only as far as needed.

6. Retention

We keep consultation and plan records for as long as needed to support your care and to meet legal obligations.

7. Your rights

You can ask for a copy of the information we hold, ask us to correct it, or ask us to delete it where we are not required to keep it.

8. Cookies

This site uses only the cookies needed to make pages work. You can control cookies through your browser settings.

9. Contact

Privacy questions: contact us.